Man with Van Deptford Service Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Deptford. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, partnership or other entity requesting or receiving services from Man with Van Deptford.
We, us, our means Man with Van Deptford as the provider of removal and man and van services.
Services means any man and van, removal, collection, delivery, loading, unloading, packing, clearance or related services that we agree to provide.
Goods means the items, belongings or materials that we handle, transport or otherwise deal with in the course of providing the services.
Booking means a confirmed request for services that has been accepted by us, whether made by telephone, online form, or other accepted method.
2. Scope of Services
We provide man and van and small to medium-scale removal services across Deptford and surrounding areas, including collection, transportation and delivery of goods. The exact scope, including the number of staff, size of vehicle, expected duration and any additional services such as packing or furniture assembly, will be agreed at the time of booking.
Unless explicitly agreed in writing, our services do not include structural dismantling, electrical or gas disconnection or reconnection, plumbing work, specialist installation or technical disassembly of equipment. Where such work is required, the client is responsible for arranging qualified professionals.
3. Booking Process
Bookings may be made by telephone, online form or other methods we make available from time to time. When making a booking, the client must provide full and accurate information, including:
Pickup and delivery addresses and any additional stops.
Approximate inventory or description of goods to be moved.
Property access details, such as floor levels, lifts, parking restrictions or time limits.
Any special handling requirements or fragile, bulky or heavy items.
Preferred date and time for the service.
A booking is only confirmed when we have accepted the request and provided a booking confirmation. We reserve the right to decline any booking request at our discretion.
All dates and times are subject to availability. We may propose alternative times where necessary. Stated arrival times are estimates and may be affected by traffic, weather or other circumstances beyond our control, although we will use reasonable efforts to adhere to agreed timings.
4. Estimates and Pricing
Any price, quote or estimate provided before the service is based on the information supplied by the client. If the information is incomplete, inaccurate or changes on the day of service, we may adjust the final price accordingly.
Our pricing may be based on an hourly rate, a fixed price for the job, or a combination of the two, as detailed at the time of booking. Minimum charges may apply. Additional charges may apply for:
Waiting time caused by delays outside our control.
Extra labour required to handle unforeseen items or access issues.
Extended distances, congestion or clean air zone charges, tolls or parking fees.
Out-of-hours or weekend work, where agreed.
Unless stated otherwise, all prices are quoted in pounds sterling. Where applicable, any taxes, surcharges or additional fees will be clearly indicated to the client.
5. Client Obligations
The client agrees to:
Provide accurate information during booking and update us promptly if details change.
Ensure appropriate access to properties, including arranging parking permits or space where required, and complying with local parking regulations.
Pack and secure goods appropriately unless we have agreed to provide packing services.
Be present, or ensure a representative is present, at collection and delivery locations to give instructions and sign any relevant documentation.
Ensure that all appliances and equipment are properly disconnected and safe to transport.
Notify us in advance of any items requiring special handling, items of high value, and any fragile or delicate goods.
The client is responsible for any fines, penalties or costs arising from incorrect information provided to us or failure to arrange appropriate access or parking.
6. Payments and Invoicing
Payment terms will be agreed at the time of booking. We may require a deposit to secure a booking, with the balance due on completion of the service, or payment may be due in full in advance. The accepted payment methods will be communicated when confirming the booking.
Where services are charged on an hourly basis, time is calculated from the scheduled arrival time or the actual arrival time, whichever is later, until the completion of unloading at the final destination, including any necessary travel between locations and reasonable breaks.
Invoices must be paid in accordance with the stated due date. If payment is not received on time, we reserve the right to charge interest on overdue amounts and to recover any reasonable costs incurred in pursuing late payment.
We may, at our discretion, refuse to unload goods or withhold delivery until full payment is received, where this is consistent with applicable law.
7. Cancellations and Amendments
The client may cancel or amend a booking by contacting us as soon as possible. The following cancellation terms apply unless otherwise agreed in writing:
If the client cancels more than a specified period before the scheduled start time, any deposit may be refundable, subject to any administrative fee we may reasonably apply.
If the client cancels within a shorter period before the scheduled start time, we may retain part or all of the deposit or charge a cancellation fee reflecting the time reserved, any preparatory work undertaken, and loss of opportunity to take other bookings.
If the client is not present or not contactable at the agreed time and place, or access is not available, this may be treated as a cancellation, and relevant charges may apply.
Any request to change the date, time, scope of work or addresses is subject to availability and may result in a revised quote or additional charges.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, accidents, vehicle breakdown, staff illness or safety concerns. In such cases, we will seek to inform the client as soon as reasonably possible and offer an alternative date or refund any payments received for services not yet provided.
8. Excluded and Prohibited Items
We do not carry, and the client must not request us to carry, any of the following without our prior written consent:
Hazardous, flammable, explosive, corrosive or toxic materials.
Illegal goods, stolen items or items obtained unlawfully.
Animals, livestock or perishable food that may spoil during transit.
Cash, securities, jewellery, precious metals, or items of extraordinary value.
Any item whose possession or transportation is restricted or prohibited under applicable law.
If prohibited items are discovered, we may refuse to transport them and, where appropriate, report them to the relevant authorities. The client may be liable for any loss, damage, claim or expense arising from breaching this clause.
9. Liability for Loss or Damage
We will exercise reasonable care and skill in providing the services and handling the goods. However, our liability is subject to the following conditions and limitations:
The client must inspect goods at the time of delivery, where reasonably practicable, and notify us of any visible damage before our staff leave the delivery address.
Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within a reasonable period after the date of service, providing full details and evidence where available.
We are not liable for loss or damage arising from:
Inadequate or improper packing by the client or a third party.
Normal wear and tear, scratching, scuffing or minor cosmetic damage occurring during normal handling.
Inherent defects, weaknesses or pre-existing damage in the goods.
Acts or omissions of the client or their representatives, including failing to provide accurate information or adequate instructions.
Events beyond our reasonable control, including but not limited to accidents, theft, vandalism, fire, flood, extreme weather, road closures or delays.
Where we are found liable for loss of or damage to goods, our liability may be limited to the reasonable cost of repair or replacement, taking into account depreciation and the condition of the item immediately prior to the incident, and subject to any overall financial cap we have agreed or made known.
We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the services.
10. Access, Property and Parking
The client is responsible for ensuring that our vehicles and staff have safe and reasonable access to the premises at both collection and delivery locations. This includes:
Arranging parking permits or authorisations where needed.
Ensuring driveways and access routes are clear of obstacles.
Ensuring that common areas, stairways and lifts are available for use.
We are not responsible for damage to driveways, underground facilities or surfaces where the client has requested that vehicles or equipment be driven or placed, provided we exercise reasonable care.
The client is responsible for any charges resulting from parking fines, penalties or enforcement action that arise because of incorrect instructions or failure to ensure proper parking arrangements, except where such fines are solely due to our negligence.
11. Waste and Rubbish Removal Regulations
Where our services include removal of waste, unwanted items or rubbish, we operate in accordance with applicable waste and environmental regulations. We will only transport waste materials that we are legally permitted to carry and will dispose of them through authorised facilities.
The client must accurately describe the nature of any waste to be removed and must not include hazardous or prohibited waste. We may refuse to collect or transport any waste that we reasonably believe is unsafe, illegal or not consistent with the description provided.
Fly-tipping and illegal dumping of waste are criminal offences. We do not engage in these practices. The client must not request or encourage any unlawful disposal. Any costs, penalties or claims arising from misleading instructions or false declarations by the client will be the sole responsibility of the client.
12. Customer Conduct and Health and Safety
We are committed to maintaining safe working practices for our staff and clients. The client agrees not to obstruct or interfere with our staff while they are performing the services and to comply with any reasonable instructions given for health and safety reasons.
We reserve the right to suspend or terminate services immediately if our staff are subjected to abusive, threatening or unsafe behaviour, or if conditions at the premises present an unacceptable risk. In such cases, the client may remain liable for charges reflecting the work already carried out and any losses reasonably incurred.
13. Complaints and Dispute Resolution
If the client is dissatisfied with any aspect of our services, they should raise the matter with us as soon as possible so that we have an opportunity to investigate and, where appropriate, resolve the issue. Complaints should include relevant details, such as the booking reference, date of service, locations and a description of the concern.
We will aim to acknowledge and address complaints promptly and fairly. Where a dispute cannot be resolved by mutual agreement, the parties may consider mediation or other forms of alternative dispute resolution before resorting to formal legal proceedings, where this is practical.
14. Privacy and Data Protection
We collect and use personal information necessary to manage bookings, provide services and handle payments. This may include names, addresses, contact details and service-related information. We will handle personal data in accordance with applicable data protection laws.
We will not sell or misuse client information and will only share it with third parties where necessary to provide the services, comply with legal obligations, or protect our legitimate interests, such as pursuing unpaid charges or dealing with insurance matters.
15. Amendments to Terms and Conditions
We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular service, unless the client agrees to a later version in writing.
The latest version of these Terms and Conditions will be made available on request and may also be published on our website or other service information materials.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services, subject to any rights the client may have under applicable consumer protection legislation to bring proceedings in other competent courts.
By confirming a booking with Man with Van Deptford, the client acknowledges that they have read, understood and agreed to these Terms and Conditions.
